To allow ample time for all patient visits and scheduled surgical procedures, we operate on an appointment basis. When calling for an appointment please let our receptionists what type of problems your pet may be experiencing. This will help the receptionist know how to best schedule the appointment to be sure the doctor has ample time to cover all of your concerns.
Emergency cases shall always receive top priority! If you feel your pet is experiencing an emergency, please inform our staff immediately. Please understand that at times we are asked to see unscheduled emergencies. This can cause a delay in our appointment schedule, and we ask for your understanding if a critically ill patient needs to be seen out of turn. Please realize that we make a sincere attempt to see each client on time.
Drop-off appointments for established patients are available for urgent problems, and client convenience, if regular appointments are not available. If your pet has an acute or sudden illness or injury, we want to be able to assess your pet as soon as possible. We will ask for you to drop the pet off as early in the day as possible, ideally first thing in the morning. Plan on leaving your pet for at least several hours, or perhaps the entire day. This will allow our doctors to thoroughly evaluate your pet. It will also allow time to process lab requests so that we will have the results ready to discuss with you. Once the doctor has completed the evaluation, we will give you a call and/or schedule a release appointment to go over the diagnosis and to give you discharge instructions.
Patient Arrival Policy
For the protection of dog owners and dogs, and as a courtesy to other clients and pets, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
For the safety and protection of our feline patients and clients, all cats should be presented and remain in an appropriate cat carrier until inside the exam room.
For the safety of our staff, and all animals in our care, we require that Rabies and Distemper vaccinations be up to date. A current rabies vaccine is also required by Indiana State Law. If your pet is not current on these vaccinations, and the doctor feels your pet is healthy enough to be vaccinated, these vaccines will be updated. If your pet is too ill to undergo vaccination, the doctor will update these vaccinations as soon as medically feasible. Other vaccines may be recommended depending on your pet's health and lifestyle.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. (Must bring a valid driver's license if payment by check.) For unexpected emergencies or extensive services we also offer CareCredit as a payment option.